USA Shipping

• Orders shipped to the 48 contiguous United States with a subtotal over $70 qualify for free shipping. These orders will be shipped with Standard Economy Shipping which may take 7-9 business days to arrive after it is shipped. If you need your order sooner, please select a faster option at checkout.
  

International Shipping

• We do not offer international shipping at this time. 

Order Fulfillment

• Shipping time is based on business days (including expedited shipping services). Please note that the shipping option you choose at checkout is the estimated time it will take your order to arrive ONCE it is shipped.
• All orders are processed within 3-5 business days. Processing time may vary due to merchandise availability and/or payment discrepancies.
• Orders ship Monday - Friday, excluding holidays.
• You will receive a shipping notification (to the e-mail address entered on your order) that will notify you of the shipping carrier and your tracking information.

Missing/Delayed Packages

• Please double-check the shipping information you enter at checkout. J.Adams cannot be held responsible for orders sent to an incorrectly-entered address. If you realized that you entered the wrong address after checking out, please email us at support@jadams.shoes immediately, and we will do our best to update your shipping address before the order goes out.
  
• If your tracking information says "delivered," but you have still not received your package, we advise checking in with everyone at the residence, leasing/management office, and local post office. If you still cannot locate the package, please email us at support@jadams.shoes.

Need Help?

Have any other questions? We're here to help! Send us an email at support@jadams.shoes, and we'll get back to you within 1-3 business days.