We want you to love your J.Adams Shoes, but we understand that sometimes things don’t work out. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.
Eligibility for Returns and Exchanges
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Returns and exchanges are accepted within 30 days of the purchase date.
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Shoes must be unworn, unused, and in their original condition with all tags and packaging intact.
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Your first return or exchange is free! For subsequent returns or exchanges, a restocking fee or shipping fee will apply.
How to Initiate a Return or Exchange
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Visit our Return Portal.
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Choose whether you’d like to return or exchange your item and provide the necessary details.
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Once approved, you’ll receive a prepaid shipping label for your first return or exchange. For additional returns on the same item, shipping costs or restocking fees will apply.
Store Credit Perks
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If you opt for store credit instead of a refund, we’ll thank you with an additional $5 credit to use on your next purchase.
Our Policies
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Refunds will be processed to the original payment method once we receive and inspect the returned shoes.
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Exchanges are subject to product availability. If the item you want is out of stock, you may choose store credit or a refund.
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For your second return or exchange, the restocking or shipping fee will be calculated and displayed during the return process.
We’re here to help! If you have any questions about our return and exchange policy, feel free to reach out to our customer service team at support@jadamsshoes.com.