Frequently Asked Questions

Yes, we offer students, teachers, and first responders 15% off as a thank you for all you do! Just go to this page to verify your identity, and you'll receive an exclusive discount code to use at checkout.

Check to make sure the items you are purchasing qualifies for that particular discount. Make sure to hit "Apply" after entering the code and the order total should reflect the discounted price.

Please note that we only accept one promotional code per order.

If you are getting an error message or address mismatch there may be a mistake with your billing information. Your billing address must match EXACTLY what you have on file with your issuing bank or credit card. Clear up the typos, reformat if you need to and hit submit ONCE.

All orders are processed once by our system. If you placed a duplicate order you will receive an additional confirmation email. Contact us directly at support@jadamsshoes.com as soon as possible if you think it was a mistake.

All “pending” charges should drop with the issuing bank within 1-3 business days. If you need additional help with “pending” charges or authorizations please contact your issuing bank or credit card company.

Let us know ASAP by emailing support@jadamsshoes.com! We answer inquiries in the order they are made and changes cannot be guaranteed.

If the warehouse has already assigned a tracking number to your order, we are unable to make any changes.

Contact us via support@jadamsshoes.com. If the order is unfulfilled, we cannot guarantee that we will be able to adjust it before it is officially shipped out.

We'll try our best to make the correction within the timeframe. If orders are placed after 3PM PST (past our daily shipping cut-off period) then it'll be easier to make the changes.

If it’s well past 1-2 business days from placing the order we suggest calling the carrier and having the package rerouted as it is no longer in our facilities.

The cut-off time for overnight and 2-3 day express shipments is 12 PM PST. Orders placed after 12 PM PST that ship overnight or express may not be processed the same day.

All orders process within 1-2 business days before shipping out. Once out of our warehouse, an automated email is sent to you with the tracking number and link to the carrier.

We advise checking in with everyone at the residence, leasing/management office, and local post office. If you still cannot locate the package, please email us at support@jadamsshoes.com for the quickest response.

We accept returns and exchanges within 30 days of the purchase date. Shoes must be unworn, unused, and in their original condition with all tags and packaging intact. Your first return or exchange is free!

For subsequent returns or exchanges, a restocking fee or shipping fee will apply. You can read our full return and exchange policy here.

To initiate a return, visit our Return Portal here and follow the instructions.

In each shoe's product description, we've specified whether each style is true to size, runs small, or runs large.

If you have more specific questions about sizing, please reach out to us at support@jadamsshoes.com

Our customer care team is more than happy to work with you to make sure you get a pair you love to your door! Please email us at support@jadamsshoes.com for the quickest response.